Privacy & Policy
Last updated: June 15, 2026
1. Data Collection & Purpose
When you request a room reservation on our website, we collect essential personal details including your name, email address, phone number, country of origin, and any specific accommodation requests. This information is used strictly to process, verify, and confirm your bookings, manage check-ins, and notify you of reservation updates.
2. Data Security & Storage
We are committed to protecting your personal information. All booking records are stored securely in encrypted databases. We implement standard security procedures to prevent unauthorized access, disclosure, or misuse of your personal data.
3. Third-Party Sharing Policies
Your trust is of paramount importance to us. We do not sell, rent, trade, or distribute your personal details to any third-party marketing companies. Your data is only shared with essential transaction processors, such as payment gateways (Khalti, eSewa) and email delivery networks (Resend) solely to finalize your transactions and dispatch booking receipts.
4. Mandated Identification Requirements
In compliance with local government regulations and tourism security protocols, all guests are required to present a valid government-issued photo identification document (citizenship card for Nepalese citizens, or passport for international travelers) upon arrival during physical check-in. Failure to provide matching credentials may result in immediate cancellation of the booking request.